How long does
it take to ship orders?
Items are processed
immediately and shipped within 3-4 business days. After leaving
the warehouse you will receive a tracking number to follow your
order. With exception of orders to Alaska & Hawaii, all orders
are shipped ground. (Note) ORDERS
WILL NOT BE SHIPPED UNTIL YOU HAVE APPROVED THE SHIPPING COST.
How long
will shipping take when a product is on back order?
It usually takes 3-4 weeks
before the product is in stock again. However, we cannot guarantee
the product will be re-stocked and can only estimate when that
will happen.
Does
shipping charges include insurance
Yes. The main shipping
method we use is Fedex which include insurance.
Why did my
order arrive in separate packages?
When you order multiple
products from us you may receive the products in separate
packages. We ship many of our products in different packages due
to shipping cost.
What about
expedited (faster) shipping?
Currently we only ship via
Fedex from our warehouse. With the exceptions of Alaska &
Hawaii which will be shipped air and additional charges may be add
for shipping. Note: We are unable to ship to P.O. Boxes at this
time.
What about
over sized or over weight orders?
For large size or over
weight orders that can not be shipped via the ground services, we
will ship freight. This is because they exceed the size
restrictions from the other carriers. Please, email us if you are
serious about purchasing one of these over sized or over weight
items, so that we may give you an estimate on the shipping and
handling costs. NOTE: THESE ORDERS
WILL NOT SHIP UNTIL YOU HAVE APPROVED THE CUSTOM SHIPPING COST.
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